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CUZ PASSION IS THE GENESIS OF GENIUS
AMS Comtel specialises in developing and implementing complex processes - employing granular data analysis, sophisticated diagnostics and cross functional benchmarks. Supporting high volumes while reducing processing times, increasing accuracy, and protecting against data or document loss.
We explore new possibilities to increase the effectiveness and efficiency of operations constantly. We endeavors to combine people and technology driven efficiencies in the processes giving client an advantage.
We offer an entire array of business process outsourcing services such as customer support/helpdesk, debt collections, customer retention, fraud control, data transactions, e-mail support, business intelligence, research & analytics and industry-specific back-office and front-office processes.
Key industries’ verticals to which we are offering services include Telecom, Banking, Retail, Insurance and Financial Services among others.
Our marketing automation platforms provides data-driven customer acquisition and retention across digital, social, print and mobile channels.
Backed by our analytics and digital marketing services, we are sure to deliver clear business outcomes for you. We also support your loyalty and incentive programs, event administration, point of purchase, and targeted lifecycle messaging/reminders to your customers.
The technology services arm of the company straddles the complete spectrum of the contemporary technology services ecosystem.
From System & Software maintenance to System Integration modules to Database management to Comprehensive IT outsource programs. From mobile internet, to cloud computing to open architecture to multi-tier application integration programs, our team of specialists have successfully delivered outcomes.
While you focus on your organisations market and financial goals. Let AMS take on your accounts receivable / payable and general ledger accounting.
Whether it is Order-to-Cash (O2C), Procure-to-Pay (P2P), or Record-to-Report (R2R), we go all the way. Invoice and credit management with invoicing and chargeback or deductions, purchase orders, vendor payments, and employee claims/taxes processing. Further, accrual entries, reconciliation, internal audit, and fixed asset accounting.
Evolved consulting practice that leverages our vast management experience and multi-domain multi- function expertise.
Development of customer retention tools, programs and framework
MIS Digitization, live view of operations through drill-down digital cockpits
Due diligence and strategic roadmaps
Deployment of Six-Sigma Quality, process design and automated control toolkit
Back-office processing amounts for a large percentage of the workload, requiring skilled resources, efficient systems and benchmarked delivery frameworks, which tend to tie-up client resources. AMS Comtel works with its client to jointly manage back-office service delivery against benchmarked standards.
Our Back office solutions are strengthened by digitization and knowledge services capabilities, supported by Best practices team & Centre of Excellences.
AMS Comtel proposes a well defined and time bound process aggregation program to its clients to build lasting efficiencies across all critical KPIs.
This model covers all core and fringe operations under one umbrella - moving client operations towards comprehensive tele-calling, other backend processes and field contract.
AMS Comtel & its clients jointly sponsor the program, controlling its implementation through a strong and structured governance mechanism.
We create value by combining capabilities of Fraud Control Unit and operational and collections analytics (through Scorecards, Parameter Estimation and Benefit Modelling) helps you manage credit portfolio risk. Optimize offers, meet regulatory requirements and enhance collection.
Our patented linkage analysis connects disparate data to uncover relationships and root causes. Using predictive analytics techniques, we help clients isolate outcomes and enable action.
According to McKinsey, understanding your customer experience has an impact on your bottom line by, “achieving revenue gains of 5 to 10 percent, and reducing costs by 15 to 25 percent within two or three years.” Customer experience may be a hard concept to define, but it’s a competitive differentiator.
Building a great customer experience requires all departments to come together to better understand the entire journey of being a customer. A hands-on service design workshop is one of the most effective ways of bringing different departments together to better understand your customers.
The success of most of today’s businesses is tied to the efficiency and effectiveness of their core processes. Yet, two major challenges often prevent optimal processes: First, the analysis techniques applied during the optimization are inadequate and fail to include all relevant data sources. Second, the success depends on the abilities of the individual analysts to spot the right designs amongst a plethora of choices. Our deep Business Optimization Platform addresses these challenges through specialized data integration, analysis and optimization facilities. We focus on how it uses formalized process optimization patterns for detecting and implementing process improvements.
Credit scoring is perhaps one of the most "classic" applications for predictive modelling, to predict whether or not credit extended to an applicant will likely result in profit or losses for the lending institution. There are many variations and complexities regarding how exactly credit is extended with interest commensurate along with the risk of default. Apart from the customer outsourcing domain, the executive team of AMS Comtel has set up risk management and fraud prevention cell for GE Capital’s seven consumer finance businesses across as many countries e.g. Sweden, Norway, Denmark, Indonesia, India, Finland and Spain.
AMS Comtel is not a “me too” service provider or the one amongst many BPO / KPO outfits, big and small, offering dumb outsourcing capability from any setting or domain. The organization does not intend to be an aggregator of BPO seats or a body shop rendering voice or non-voice capability to chase any intent of the client with the customer.
Rather, it envisions to constantly innovate in order to have superior execution for our clients, thereby creating operational value and wealth for all the stakeholders.